Job Description

Requirements:

• HSD/GED required
• 2+ year administrative experience
• Healthcare/hospital experience required
• Typing speed of 40 WPM
• Strong customer service and communication skills
• Computer proficiency with Windows, email, internet-based software, Teams/Zoom

Responsibilities:

• Serve as the first point of contact for providers, laboratories, and stakeholders.
• Answer, triage, and route calls to appropriate staff.
• Handle approximately 1,399 calls/month through the Genesys ACD system.
• Manage approximately 130 incoming electronic faxes/month .
• Provide warm, friendly, and professional customer service.
• Perform general administrative and clerical duties

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